Learning strategy approach
Five phases that move from organizational goals to measured performance improvement — discovery that includes stakeholders, diagnosis that is willing to say training is not the answer, and measurement that feeds the next version.
Understand the organization and the people before designing anything.
Discovery establishes what the business is trying to achieve, who the learners actually are, and what the people closest to the work already know about why it is not happening. Nothing gets designed from an assumption that has not been checked.
Separate a learning problem from every other kind of problem.
Most failed training is a correct solution to the wrong problem. Diagnosis names the real barrier — knowledge, skill, process, tooling, motivation, or environment — and says plainly when learning is not the answer.
Decide what success looks like and how it will be recognized.
Objectives describe observable performance. Assessment is designed before content, so every activity has a purpose it can be measured against. The strategy sets sequence, modality, practice, and feedback.
Build the experience the strategy calls for — quickly and iteratively.
Storyboards become working materials: scenarios, knowledge checks, job aids, and interactions. AI accelerates drafting and restructuring; instructional judgment decides what survives. Prototypes go in front of real learners early.
Find out whether the performance gap actually closed.
Measurement looks past completion rates to confidence, application on the job, and the original business indicator. Findings feed the next iteration rather than closing the file.
Principles
Design starts from what the learner must be able to do in their real context, not from the content that already exists.
If you cannot describe how you would recognize success, the objective is not finished being written.
The time between explanation and application should be measured in minutes.
Structure, contrast, captions, and keyboard operability are design constraints, not remediation tasks.